Conditions générales de vente au Privé

 

Lu_et_approuve

 

1. Preamble
The general sale conditions (hereafter referred to as Terms & Conditions) described below govern the contractual relationship between any private user of the website www.tiroirdelou.com (referred to as the Customer) and www.tiroirdelou.com merchant company-owned 2Z Concept sprl (referred to as 2Z Concept) who is the designer and operator.
2Z Concept BVBA is a Belgian company with a capital of 18,600 euros, with headquarters in Nivelles and registered in the Register of Legal Entities of Brussels under the RPM number 0521,748,746 and the VAT number BE 0521.748.746.

These Terms and Conditions are the only ones applicable and replace all other conditions, except for prior express written consent. 2Z Concept reserves the right to amend these General Conditions if circumstances warrant. It is therefore recommended to read them before making any purchase by the site. The amendments are binding as from their posting date and do not apply to contracts concluded before that date.

2Z Concept considers that any order confirmation or purchase of a product on the online store site www.tiroirdelou.com by the Customer implies the prior acceptance without reserve, after reading them, of the Terms and Conditions at the time of the order. Therefore, the Customer acknowledges being aware of the fact that the content of these Conditions does not require his handwritten signature from the moment he wishes to order the products presented on the website online.

The online shop set up by 2Z Concept on the website www.tiroirdelou.com was designed to enable the Customer to make purchases in comfort and safely. The shop mentions, among others, the following information:

· Product catalogs

· The essential characteristics of different articles

· The price (in euro) of the products and, where appropriate, delivery charges

· The availability of stocks

· The terms of payment and delivery

· The terms of trade and the right of withdrawal

www.tiroirdelou.com considers that the Customer has full legal capacity to engage under these Terms and Conditions.

 

2. Purpose

These Terms and Conditions are intended to clarify the terms of the commercial and contractual relationships between the parties, the customer and 2Z Concept, as part of site usage to www.tiroirdelou.com for the online purchase of goods and services.

 

3. Contract

The Terms and Conditions together with the order confirmation are the two documents that form the contract. In case of contradiction between the documents, the provisions of the order confirmation shall prevail.

 

4. Period

The contract takes effect as soon as the order is confirmed and is concluded for the duration necessary for the delivery of the ordered goods and services, until the termination of guarantees.

 

5. Electronic signature (Law of July 9, 2001 - Directive 1999/93 / EC - on the electronic signature)

The signature in electronic format consists of the authentication and non-repudiation, integrity messages and the double confirmation of the order. This electronic signature is legally recognized as equivalent to the handwritten signature.

Final confirmation of the order by the Customer is therefore equivalent to signature and constitutes an irrevocable acceptance of its content that cannot be challenged except in cases provided by the Terms and Conditions such as the "withdrawal right" and "out of stock".

 

6. Acceptance of Orders

The confirmed orders have yet to be accepted by www.tiroirdelou.com. They will be subject to confirmation email confirming the acceptance and simultaneously providing, as a reminder, the contractual information related to the purchase.

It is recommended that the Customer should retain data related to its order in order to be able to easily reproduce them if necessary. The customer service of www.tiroirdelou.com could indeed ask to the Customer to provide this information, completely or partially, for any communication relating to a purchase.

The Customer remains fully responsible for the quality and accuracy of information it provides to www.tiroirdelou.com. 2Z Concept, the operating company, cannot be held responsible for the consequences particularly in the delivery of information related to a failure by the Client. The potential return postage shall in that case be borne by the Client.

Orders will definitively be accepted only after full payment of the amounts due at the time of the order. Multiple secure payment methods have been included on www.tiroirdelou.com order processing.

 

7. Data

2Z Concept takes reasonable steps to ensure, in a reliable and sustainable manner, the security and the data integrity of its Customers. These data are, therefore, considered as evidence of transactions on www.tiroirdelou.com and may if necessary be produced for purposes of evidence.

 

8. Product information

a) www.tiroirdelou.com presents its products for a commercial purpose and with all the necessary product features, allowing the potential Customer to identify the essential characteristics of the product he wishes to acquire before placing the order.

b) Offers of www.tiroirdelou.com are valid only to the extent of availability of stocks. www.tiroirdelou.com reserves the right to postpone, slow down or even stop production of a product. Product sheets available on the site www.tiroirdelou.com will inform the customer about the respective availability of the products.

c) The texts and illustrations presenting the products are provided solely for the purpose of information and do not constitute any contractual documents. 2Z Concept cannot be held liable in case information, texts and illustrations were to present errors or omissions with respect to reality. 2Z Concept informs the Customer that, depending on the tool used to view photographs or illustrations, the colors of the products on the site may vary from the reality. 2Z Concept may in no way be held responsible for such variations.

d) In case of shortage or unavailability of products, force majeure, strikes in the production or distribution chains or natural disasters or accidents, 2Z Concept cannot be held liable for the temporary or permanent failure of contracts with its Clients.

e) www.tiroirdelou.com may contain hypertext links to other sites including those of its partners. www.tiroirdelou.com performs no control on these links. 2Z Concept declines any responsibility with respect to the content of these websites and in particular their possible shortcomings vis-à-vis the legal and regulatory provisions in force. 2Z Concept however requests anyone encountering a problem to inform 2Z Concept by e-mail at info@tiroirdelou.com. As a responsible company, 2Z Concept will liaise with the problematic website to the extent possible.

 

9. Prices

The prices listed on www.tiroirdelou.com are in Euro (including VAT) and excluding shipping costs. The potential delivery charges are indicated at the end of the order process and are charged in addition to the price of selected items. 2Z Concept is committed that the prices charged at the time of the order shall be the prices charged by www.tiroirdelou.com. The price includes the VAT at the date of the order.

 

10. Payment System

www.tiroirdelou.com offers multiple means of payment at the time of the order. These payment methods are provided here. Any order paid by wire transfer will be processed and validated upon receipt of payment on the bank account of 2Z Concept. Shipping time will be recalculated from the date of receipt of payment.

In good faith, 2Z Concept supposes the Customer has the permission to make a payment via the secure system proposed by www.tiroirdelou.com. 2Z Concept may automatically suspend any order and delivery in case of payment issues confirmed by the financial institution or in case of non-payment by the Customer.

2Z Concept specifically reserves the right to refuse an order from a customer with whom a dispute is being processed, either in court or outside court.

2Z Concept assumes no liability for any malicious or fraudulent use of any of the methods of payment offered on www.tiroirdelou.com.

The full ownership of the products sold by 2Z Concept is retained until full payment, including fees and taxes.

 

11. Availability

www.tiroirdelou.com in principle indicates the stock availability of each product. All products can be ordered according to these stocks. Inventory is automatically updated with each order. The unavailable items will be indicated as such on the site (Article exhausted, on demand only...). Items ordered and available in stock are normally shipped within 48 hours maximum after confirmation of payment. Out of stock items ordered are shipped according to the timing as informed at the time of acceptance of the order. The Customer should note that, in that case, the timing indicated shall only be indicative and shall not be binding.

If it turns out that an order cannot be executed due to unavailability of stocks due to a counting error, www.tiroirdelou.com shall inform the Customer as fast as possible. He will have the opportunity to cancel the order partially or completely. The Customer can then choose between either full or partial refund of the order, which will sustain within 30 days at the latest after written notification, or the exchange of items unavailable by articles of equivalent features and price, if available on the site. If exchange impossibility 2Z Concept shall reimburse the sums paid on the unavailable items.

 

12. Delivery

www.tiroirdelou.com delivers to many countries of the European Union. Shipping costs are adapted to the destination and are indicated at the end of the order process before final confirmation by the Customer. Packages are shipped within 48 hours and delivered by the carrier at the address provided by the customer when ordering. As soon as the parcel is ready for shipment, a confirmation email is sent by www.tiroirdelou.com to the Customer for information. This email will provide the information and means necessary to enable the Customer to track the delivery of the package online.

The Customer is responsible for checking the accuracy of the information it provides to www.tiroirdelou.com. 2Z Concept assumes no liability for any data entry errors and the consequences thereof. All additional costs related to these data entry errors shall be entirely borne by the Customer.

If proven fault of the carrier (significant delay), we suggest the customer to contact and, if appropriate, to report this defect by email to info@tiroirdelou.com.

2Z Concept cannot be held responsible for delays in delivery due to errors or disruptions due to carriers (eg total or partial strike of mail services and transport and / or communications).

If the carrier admits the loss of the parcel, www.tiroirdelou.com proposes to send to the Customer's expense www.tiroirdelou.com a replacement product. If the ordered products were to be unavailable at that time, 2Z Concept will reimburse the Client for the amount of the products affected by the loss of the carrier.

 

13. Delivery issues

a) Upon receipt of the package, the customer is required to visually check the status of the package. Any observable visual defect by the Customer at the time of delivery (open or damaged package, item missing or damaged) must imperatively be communicated on the same day or at the latest the day following delivery of the parcel by email to info@tiroirdelou .com, specifying the reference of the order.


b) Immediately after receiving the package, the Customer must check the compliance of its content. In case of non-compliance with the order, the Customer must send his complaint to the company 2Z Concept on the delivery day or at the latest the next day. It must make its claim through the info@tiroirdelou.com address by describing precisely the difference between the delivered content and the content of the order form. Any claim made after this deadline will not be considered.

c) Any product for exchange or refund must be returned within 8 working days after notification of the return agreement to society 2Z Concept in its entirety at the address informed here.

Failure to follow the procedure described above will mean that no claim for non-compliance or defect of goods delivered will be accepted.

Any additional shipment due to "non-compliance" proven and accepted by www.tiroirdelou.com will be borne by the latter.

 

14. Withdrawal

2Z concept allows its customers to benefit from a period of 14 calendar days to return a product that does not satisfy them, without penalty or additional costs, except the cost of return. This period begins to run from the day of delivery of the order. The Customer must inform the company's Customer Service Concept 2Z by electronic mail to info@tiroirdelou.com within that 7-day time frame its decision to return the items. The Customer then has up to 15 days to send items to 2Z Concept according the conditions mentionned here.

The right of withdrawal will only be approved for items received by www.tiroirdelou.com in a state identical to the original condition and in their original packaging. Items returned incomplete, damaged or soiled will not be accepted. In case of improper returns, 2Z Concept reserves the right to refuse subsequent orders.

2Z Concept recommends the Customer to return its products through a trusted carrier. It is strongly recommended to return the goods by registered post and, where necessary, to purchase insurance with the carrier for the market value of the products. 2Z Concept assumes no responsibility for any risks related to the carrier responsible for the return of the products.

The value of the returned items will be refunded according to the agreed method of payment with the Customer or as a credit to or deducted from the following commands.

2Z Concept aims to reimburse the returned items within 30 days.

 

15. Force majeure

Neither party will have failed in its contractual obligations in the case of a delayed implementation, hindered or prevented by a fortuitous event or force majeure.

It will be considered fortuitous event or force majeure any compelling facts or circumstances, outside to the parties, unpredictable, unpreventable, independent of the will of the parties and which can not be prevented by them, despite all the efforts reasonably possible.

The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware.

Both parties will then, within a month, unless unable due to force majeure, examine the impact of the event and agree on the conditions under which the contract will be continued.

If the force majeure lasts more than three months, these Terms and Conditions may be terminated by the injured party.

Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of courts and Belgian courts:

• the blocking of means of transportation or supplies, earthquakes, fires, storms, floods, lightning;

• stopping telecommunications networks or difficulties in the external telecommunications networks to customers.

 

16. No partial validation

If one or more provisions of these Terms and Conditions are held to be invalid or declared as such under any law, regulation or following a final decision of a competent court, the other provisions shall remain in full force and scope.

17. No Waiver

The failure of either party not to claim a breach by the other party to any of the obligations under these Terms and Conditions shall be construed in the future as a waiver of the requirement cause.

18. Governing Law

Belgian law governs these Terms and Conditions. This is so for the fund rules as to the rules of form.

In case of dispute or claim, the customer should first contact www.tiroirdelou.com to obtain an amicable solution. If deemed necessary, solely the courts of Brussels will be competent.

 

19. Personal data

The information provided by the customer are essential for processing and delivery of the orders, preparing the invoices and execution of guarantees, their absence may lead to the cancellation of the order. By registering on the website, the Customer agrees to provide true and accurate personal information as requested by www.tiroirdelou.com. Communicating false information is contrary to these Terms and Conditions. The data are subject to computer processing. The Customer has the permanent right of access and right to rectify any personal data, according to European legislation. The Customer may in particular, at any time make a request to www.tiroirdelou.com to know what information it has on him. The Customer may at any time and on request, amend its data. Subject to the Customer’s acceptance on the website, promotional emails will be sent to it. He can request not to receive further emails from www.tiroirdelou.com at any time by clicking the link provided for this purpose and inserted in the footer of each email that will be sent to him. www.tiroirdelou.com is the only holder of information about its Customers. Upon the Customer’s acceptance, at the opening of its account, www.tiroirdelou.com and its contractual partners may send information through concerning promotions. These partners have been especially chosen by www.tiroirdelou.com and are recognized for the quality of their products and services.

 

20. Imprint

The site "www.tiroirdelou.com" is a publication of 2Z Concept sprl, a Belgian company with capital of 18,600 euros, with headquarters in Nivelles and registered in the Register of Legal Entities of Brussels under RPM number 0521.748.746 and VAT registry BE 0521.748.746.

For information and questions, the www.tiroirdelou.com Customer Service is available for Customers by email: info@tiroirdelou.com.

 

21. Intellectual Property

The entire content of www.tiroirdelou.com (models, logos, slogans, illustrations, texts, names, trademarks, images, videos, etc.) is the property of 2Z Concept, its co-contractors or partners. All models, logos, slogans, illustrations, texts, names, trademarks, images, video, etc., produced on www.tiroirdelou.com are protected worldwide under the law of intellectual property.

As such and in accordance with the provisions of the Intellectual Property Code:

· Any partial or total reproduction of the content by any means whatsoever and on any medium is subject to prior express consent of www.tiroirdelou.com.

· Private use is solely authorized subject to different rules and an even more restrictive code of intellectual property.

· Except as expressly authorized by www.tiroirdelou.com it is not allowed to modify, reproduce, rent, loan, sell, distribute or create derivative works based in whole or in part on the elements present on the site.

· It is strictly forbidden to modify in any way whatsoever the website or use modified versions of such website to gain unauthorized access to the website. It is prohibited to access the Website by any means other than through the interface provided by the site.

 

22. Responsibility

2Z Concept solely contracts an obligation of means for all stages of accessing the site, from order to delivery or subsequent services. Responsibility of 2Z Concept cannot be incurred for any inconvenience or damage arising from the use of the Internet, including a break of service, external intrusion or presence of computer viruses, or any event that can be qualified as force majeure. In any event, the responsibility of 2Z Concept under these Terms and Conditions shall not exceed an amount equal to amounts paid or payable in the transaction to the source of said liability, whatever the cause or form of action concerned.

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