Exchange or return

We are sorry if the little jewel you've fallen for doesn't fit. Don't worry, if the jewel is intact and purchased within 15 working days, we will of course exchange it or refund your money (except for personalized and/or 18-carat gold jewels).

You can return the jewel to us (at your expense) in a small cardboard box or padded envelope to protect it. We cannot accept responsibility for any loss or damage to the parcel that may occur during the return. We also ask you to attach the completed form - which you can find on this page - to this, please. That will help us a lot!

Our postal address: 2Z Concept, Rue Joseph Wauters 19, 1030-Brussels.

We will send you the jewel you want as soon as possible by post. Or, if you prefer, we'll send you a voucher or a refund 😊

If you have the opportunity, you can also come to our workshop to make an exchange. We welcome our customers from Wednesday to Friday, from 1pm to 5pm. Making an appointment is easy! You can choose a time slot directly via this page. You will receive a confirmation e-mail with all practical information!

We hope you find the right time for you!

Return Form